Wednesday, July 23, 2014

Should we use multiple input fields to prevent mistakes by users?

Links to this post
(Also posted at technology.stitchfix.com)

At Stitch Fix, we’re working on our sign-up flow. During this process, we debated whether we should have a single password field, or, as many sites do, two— the second one being a “password confirmation”.

Some sites use the same technique with email and email confirmation.

I found quite a few articles that advocated certain practices around this, but I thought it would be useful to synthesize them in one place. At the end, I offer some recommendations.